Terms of Service

By accessing or using Veloura's website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

You agree to use our website only for lawful purposes. You must not:

• • Attempt to gain unauthorized access to any part of our site
• • Use our site to transmit malware or harmful code
• • Copy, scrape, or republish our content without permission
• • Impersonate Veloura, our team, or other customers

All prices are in Bangladeshi Taka (৳) and include VAT where applicable. We reserve the right to correct pricing errors and cancel orders placed at incorrect prices. You'll be notified and refunded in full.

We accept Cash on Delivery, bKash, Nagad, and card payments. Payments must be completed before dispatch, except for COD orders. We do not store your payment card details.

Your order is an offer to purchase. We reserve the right to refuse any order — for example, if a product is out of stock or if we suspect fraudulent activity.

Delivery timelines are estimates and not guarantees. Risk of loss passes to you upon delivery. See our Shipping Information page for details.

Returns are governed by our Returns & Exchanges policy. Refunds are processed within 5–7 business days of receiving the returned item.

All content on this site — including text, images, logos, product photos, and design — is the property of Veloura and protected by copyright. You may not reproduce it without written permission.

Veloura is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the value of your order.

These terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Dhaka.

We may update these terms from time to time. Continued use of our site constitutes acceptance of the updated terms.

Questions about these terms? Contact us at hello@veloura.com.bd.