Returns & Exchanges

You can return or exchange any unworn item within 7 days of receiving your order. Items must be in original condition with all tags attached.

Size and color exchanges are always free — we'll cover the return shipping for exchanges.

Items eligible for return or exchange:

• • Unworn, unwashed garments with original tags
• • Items in original packaging
• • Footwear with unworn soles and original box

The following items are final sale and cannot be returned:

• • Worn, washed, or altered items
• • Items without original tags or packaging
• • Innerwear and swimwear (for hygiene reasons)
• • Custom or personalized items
• • Items marked "Final Sale"

1. 1. Contact us at hello@veloura.com.bd or call 01700-000000 with your order number.
2. 2. We'll confirm eligibility and provide pickup instructions.
3. 3. Pack the item securely with original tags and packaging.
4. 4. Our courier will pick up from your address (Inside Dhaka only — other areas may need to ship to our return center).

Once we receive and inspect your return, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery orders, refunds are issued via bKash or bank transfer.

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund immediately.

Questions about returns? Reach us at hello@veloura.com.bd — we're happy to help.