Delivery
Shipping Information
Veloura delivers nationwide across Bangladesh. Delivery charges and timelines vary by zone.
Delivery Zones & Charges
| Zone | Charge | Estimated Time | Free Over |
|---|---|---|---|
| Inside Dhaka | ৳70 | 1–2 business days | ৳3000 |
| Outside Dhaka | ৳130 | 3–5 business days | ৳5000 |
| Remote Area | ৳180 | 5–7 business days | — |
Order Processing
Orders are typically processed within 24 hours of receipt (Saturday to Thursday). Orders placed on Friday or public holidays will be processed the following business day.
Tracking Your Order
Once your order ships, you'll receive an SMS and email with tracking information. You can also track your order anytime using our Track Order page — just enter your order number (starts with VLR-).
Cash on Delivery
Cash on Delivery is available for all orders across Bangladesh. You pay the courier in cash when your order arrives. Please have the exact amount ready if possible.
Delivery Attempts
Our courier partners will attempt delivery up to three times. If unsuccessful, the order will be returned to us and you'll be contacted to arrange re-delivery (additional charges may apply).
Contact
For any delivery-related questions, contact our support team at hello@veloura.com.bd or call 01700-000000.