Privacy Policy

When you place an order or create an account with Veloura, we collect:

• • Name, email address, and phone number
• • Delivery address and postal code
• • Order history and preferences
• • Payment method information (we do not store card details)
• • Device and browsing data (via cookies)

Your information helps us:

• • Process and deliver your orders
• • Communicate about your order status
• • Improve our products and services
• • Send marketing updates (only with your consent)
• • Prevent fraud and ensure account security

We never sell your personal data. We share information only with trusted partners who help us operate our business — such as delivery couriers, payment processors, and analytics providers. All partners are bound by confidentiality agreements.

We use industry-standard security measures — including encryption, secure servers, and access controls — to protect your data. However, no method of transmission over the internet is 100% secure. Please keep your account password confidential.

You have the right to:

• • Access, correct, or delete your personal data
• • Opt out of marketing communications anytime
• • Request a copy of your data
• • Close your account at any time

We use cookies to remember your cart, wishlist, and preferences. You can disable cookies in your browser, but some features may not work properly.

Veloura is not intended for children under 13. We do not knowingly collect data from children. If you believe we have, please contact us immediately.

We may update this policy occasionally. Any changes will be posted on this page with a new "last updated" date. Continued use of our site means you accept the current policy.

Questions about your privacy? Email hello@veloura.com.bd.